Working together to resolve issues
Parents and staff at Kewaigue share the same goal: supporting children’s education and well-being. Sometimes questions or concerns arise. We want you to share your views and resolve issues quickly and positively.However, tensions can run high when you’re concerned about your child, but some approaches make matters worse. Please refrain from the following:
Using social media
Sharing your complaint on social media can be harmful to those involved and will not lead to a quicker resolution.
Building a crowd
Other parents may share your views, but your complaint should be specific to you and your child.
Targeting people
Making it personal to individual school staff members can take things too far, keep it to challenging school policy.
Behaving aggressively
Abusive and aggressive behaviour will never be tolerated by a school and can lead to consequences for you.
Only use AI with caution
AI doesn’t always get it right when citing laws and can make a complaint more complex than necessary.
Lacking partnership
Having a good relationship with your school is important and it benefits all to move on after complaints are resolved.
Reference: Parent guide to school complaints 2025/26
The DESC policy can be found here:
20240205_final_external_desc_complaints_procedure_uploaded_260224.pdf